I make complex systems feel simple, intuitive, and built to scale.

Leading UX design across healthcare, aviation, and consumer products, I translate tangled workflows and dense data into experiences people can depend on.

Selected Work

SHIPPED PRODUCT

Evergy Native Mobile App Design

Designing a scalable native utility platform supporting multi-account management, billing, outage reporting, and high volume self-service workflows critical to payments and service continuity.

Systems Thinking

Multi-Account System

High Volume Self-Service

Information Architecture


SHIPPED PRODUCT

Improving Checkout Clarity and Completion for Republic Services

Redesigning a multi-step, service-based checkout to clarify scheduling, pricing, and order details, reducing friction and increasing user confidence at purchase.

Service-Based Commerce

Multi-Step Workflow

High Volume Transactions

Checkout Optimization

A Bit About Me

A woman with long black hair, glasses, and a black top standing outdoors in a mountainous landscape under cloudy skies.

I bring 7+ years of experience designing enterprise and consumer products across healthcare, aviation, and commerce. My work spans analytics dashboards, workflow-heavy systems, and high volume transactional experiences, often in regulated environments where clarity directly impacts how people work, make decisions, and complete critical tasks.

I lead projects from early discovery through delivery, clarifying direction when ambiguity exists and executing with care and strong design craft within defined scope and roadmaps. With a foundation in development, I design solutions that are intuitive, reliable, and grounded in research, technical feasibility, and real-world constraints.

Connect with me

Lacey, Washington

mercederika@gmail.com

linkedin.com/in/mercederika